Privacy Policy

Privacy Policy

Effective Date: 20 April 2025

At The Teddy Bear and Dolls Hospital, we are committed to protecting your privacy. This

Privacy Policy explains how we collect, use, disclose, and safeguard your information

when you visit our website and our Facebook page

We are based in the UK and comply with the UK General Data Protection Regulation

(UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Business Name: The Teddy Bear and Dolls Hospital

Address: 1a High Street Sproughton Ipswich Suffolk IP8 3AF

Email: matron@theteddybearanddollshospital.co.uk

Phone: 07784 117840

2. Information We Collect

We may collect and process the following data:

Information you provide directly:

- Name

- Email address

- Phone number

- Any messages or inquiries submitted through our contact forms, email, or social media

Information collected automatically:

- IP address

- Browser type and version

- Pages visited and time spent

- Device and operating system information

- Referral sources

Information from Facebook:

If you interact with us via Facebook, we may collect information including:

- Public profile information

- Comments, likes, messages, or other engagement

We do not knowingly collect data from anyone under the age of 16.

3. How We Use Your Information

We use your information to:

- Respond to inquiries or messages

- Provide services or information you request

- Improve our website and customer experience

- Comply with legal obligations

- Send marketing emails if you sign up to our “Friends List”

4. Email Marketing & Friends List

If you sign up to our Friends List, you are giving us permission to send you marketing

emails These may include:3. How We Use Your Information

We use your information to:

- Respond to inquiries or messages

- Provide services or information you request

- Improve our website and customer experience

- Comply with legal obligations

- Send marketing emails if you sign up to our “Friends List”

4. Email Marketing & Friends List

If you sign up to our Friends List, you are giving us permission to send you marketing

emails. These may include:

- Business updates

- Promotions or special offers

- Product or service news

- Invitations to events or exclusive content

We use a secure email marketing system and protect your data carefully. You will only be

added to the Friends List if you explicitly opt in. We do not add customers automatically.

You can unsubscribe at any time using the link in any of our emails, or by contacting us

at [insert email address].

5. Legal Bases for Processing

Under UK GDPR, we rely on the following lawful bases to process your personal data:

- Consent – when you opt in to receive marketing emails

- Contract – if we provide goods or services to you

- Legitimate interest – to improve user experience and business operations

- Legal obligation – to comply with legal or regulatory duties

6. Sharing Your Information

We do not sell or rent your data. We may share personal data with:

- Trusted third-party service providers (e.g. email marketing platforms, analytics tools)

- Facebook (in line with their privacy policy)

- Law enforcement or regulatory bodies where required by law

All third parties we work with are GDPR-compliant.

7. Cookies

Our website uses cookies to improve your browsing experience.

Types of cookies we use:

- Essential cookies – necessary for site functionality

- Analytics cookies – help us understand website usage (e.g. Google Analytics)

- Social media cookies – for sharing and interaction (e.g. Facebook)

You can disable cookies via your browser settings.

8. Facebook and Third-Party Links

Our site and Facebook page may link to other websites. This Privacy Policy does not

cover external websites. Please review their policies before providing any personal data.

We may use Facebook Ads and Facebook Page Insights to understand engagement.

Facebook may collect and process data in accordance with Facebook's Data Policy.

9. Data Retention

We only keep your data for as long as necessary.

- General inquiries: up to 12 months after last contact

- Email marketing list: until you unsubscribe8. Facebook and Third-Party Links

Our site and Facebook page may link to other websites. This Privacy Policy does not

cover external websites. Please review their policies before providing any personal data.

We may use Facebook Ads and Facebook Page Insights to understand engagement.

Facebook may collect and process data in accordance with Facebook's Data Policy.

9. Data Retention

We only keep your data for as long as necessary.

- General inquiries: up to 12 months after last contact

- Email marketing list: until you unsubscribe

- Customers: up to 6 years for legal or accounting reasons

10. Your Rights

Under the UK GDPR, you have the right to:

- Access the personal data we hold about you

- Request correction of inaccurate or incomplete data

- Request deletion of your data (where applicable)

- Object to or restrict how we process your data

- Withdraw your consent to marketing at any time

- Request that your data be transferred to another provider

To exercise your rights, contact us at: [Insert Contact Email]

You also have the right to lodge a complaint with the Information Commissioner’s Office

(ICO):

https://ico.org.uk/make-a-complaint

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page

with the revised effective date.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is

handled, please contact us at:

The Teddy Bear and Dolls Hospital

Email: matron@theteddybearanddollshospital.co.uk

Phone: 07784 117840

Address: 1a High Street Sproughton Ipswich Suffolk IP83AF